Interactivity in Online Chat: Conversational Contingency and reaction Latency in Computer-mediated Communication

H4: reactions which can be more make that is contingent appealing perceptions of a representative than reactions which are less contingent.

H5: reactions which are more create that is contingent satisfaction than reactions which are less contingent.

H6: an organization whoever agent provides more responses that are contingent discerned to have a much better relationship with clients than one whoever representative provides reactions which are less contingent. Continue reading